Why are false alarms a problem?
Nationally the police respond to millions of calls to alarm systems where no crime or attempted crime has been committed. Many studies have shown that over 75% of these calls are due to user error. The response to false alarms create an additional burden on law enforcement and wastes valuable public safety resources. Frequent false alarms tend to make first responders complacent.
False alarms also cost the system user money in false alarm fines which makes alarm owners reluctant to use their system. This results in exposing their home or business to fire or property damage. False alarms also can desensitize the community to actual incidents, and lead occupants and others to ignore the alarm when it goes off.
How can you prevent false alarms at your home or business?
- Instruct all users (even babysitters, cleaning crews, and pet sitters) on how to use your system.
- Know how much time you have on your entry and exit delays after arming the system.
- Make sure all doors and windows are locked before arming the system.
- Keep all moving objects, such as balloons away from your motion detectors and make sure they are never blocked.
- If you get a new pet, make sure to contact Mission Protection Systems and let us know.
- Test your system every 60 days to ensure everything is working properly. To place your system on test, simply call Mission Protection System’s monitoring center at (800) 932-3822, and have your account number and passcode ready.
- Ensure your business has put employee procedures into place, and train all employees and vendors on how to operate the system.
- Set up regularly scheduled refresher trainings to ensure all employees understand how to use the system
- Your alarm systems runs on a system battery. This battery should be replaced every 3-5 years, maybe even sooner if frequent power outages have occurred. An outdated or weak battery can create a false alarm in the event of bad weather.
- Keep your Emergency Notification list up to date. People move or change phone numbers all the time, and without the correct phone number our central station employees have no way of verifying an alarm. Non residential accounts should should review this list at least every 60 days.
- Mission Protection Systems has personalized labels to keep on your keypads. These labels have our Service and 24 hour monitoring center phone numbers, and your account number on them. If you do not have one already and would like to add them to your keypad, please email firstname.lastname@example.org